Delete Your Zelple Account
Zelple is a team collaboration messenger operated by MORETHANI CO., LTD. ("Company"). This page explains how to delete your Zelple account and what happens to your data when you do. You can delete your account in the app, or request deletion by email without installing the app.
1. Delete your account in the app
Mobile app (iOS / Android)
- Open My Profile and scroll to the bottom of the Settings list.
- Tap Delete Account and confirm.
- You can also delete your account from the workspace selection screen shown right after sign-in, before you enter a workspace.
Desktop app (Windows / macOS / Linux)
- Open Settings > Account.
- Click Delete Account and confirm.
2. Request deletion by email
If you cannot access the app, send an email to support@morethani.com from the email address registered to your Zelple account.
- Subject: Account deletion request
- Body: the email address of the account you want to delete
We verify that the request comes from the account holder and then delete the account without delay. We will confirm by email when it is complete. If the account owns a workspace that has other members, we will ask you to transfer ownership first. A workspace where you are the only member is deleted together with your account.
3. What is deleted
When your account is deleted, the following takes effect immediately and cannot be undone.
- Your account is closed and can no longer be used to sign in.
- Your email address, password, and two-factor authentication settings are deleted.
- Your profile image is deleted, and your display name is replaced with an anonymous value.
- Your membership in all workspaces, channels, and direct messages is removed, together with your notifications, push notification tokens, and linked social sign-in (Google, Apple, Microsoft).
- You are removed from the people search index.
- Any workspace where you are the only member is deleted, together with its channels, direct messages, messages and files.
4. What is kept
- Messages and files you posted in a workspace that has other members remain in that workspace. This content belongs to the workspace customer, who controls it; the Company processes it on the customer's behalf. Your name on those messages is replaced with an anonymous value. To have specific messages or files removed, contact the administrator of that workspace.
- Records that the Company is required to keep by law are retained for the statutory period and then destroyed, as described in the Privacy Policy (Retention Period).
5. Contact
- Email: support@morethani.com
- Address: #903, 103-dong, Park Tower, 67, Seobinggo-ro, Yongsan-gu, Seoul, Korea
For details on how we handle personal data, see the Privacy Policy.